Question Detail

I cannot get the videos to load. Why?

Jul 16, 2014 10:57am

  • Math

1

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    • Jul 17, 2014 7:12pm

      Here is some info from the FAQ section that may be helpful:
      I am trying to watch the videos using my school network, why aren't they playing?

      If you are trying to watch Teaching Channel videos from your school or organizations' network, it is possible that your access to the videos is being blocked. Reach out to your technology department and explain that you are trying to watch videos from TeachingChannel.org. Our videos are hosted by Ooyala.com, which may be blocked by your network's firewall. Other sites you may need to unblock or whitelist include gigya.com and the Akamai serving domain rtmp://cp76677.edgefcs.net/. It also helps to update to the most recent version of Adobe's Flash player.

      What are the recommended software requirements for using Teaching Channel's website?

      While we have designed Teaching Channel to work across a variety of browsers and operating systems, in general, we recommend using one the following combinations of operating systems and web browsers:

      Windows: Windows 7 or Windows 8 along with either: 1) Microsoft Internet Explorer 9 or later; 2) the latest version of Google Chrome; or 3) the latest version of Mozilla Firefox
      MacOS: OSX (Lion or Mountain Lion) along with either: 1) the latest version of Apple Safari; 2) the latest version of Google Chrome; or 3) the latest version of Mozilla Firefox
      iOS (for iPhone, iPad): iOS version 6 along with either: 1) the latest version of Apple Safari; or 2) the latest version of Google Chrome
      For all other operating systems, including Android and Linux, we recommend using the latest version of the OS along with the latest version of Google Chrome, where available.
      In all cases, we recommend installing the latest version of Adobe Flash. If you are using other combinations of operating systems and browsers and/or older versions of software, you may encounter occasional bugs or irregularities.